SmartStream Technologies Limited (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, partners, and website visitors. This policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website www.smartstream-tech.co.ke and our IT infrastructure, security, and consultancy services.
We may collect the following types of information:
Personal Information: Name, email address, phone number, company name, and job title, which you provide when you contact us, request services, or sign a contract.
Technical Information: IP address, browser type, operating system, and browsing behavior on our website, collected via cookies and similar technologies.
Client Project Data: Information necessary to deliver our services, which may include network diagrams, system configurations, and other data related to your IT infrastructure.
Physical Security Data: In providing our Physical Security and Access Control solutions, we may process data on behalf of our clients, such as CCTV footage and access logs. We act as a data processor for this information, following our clients’ instructions.
We use the information we collect for the following purposes:
To provide, operate, and maintain our IT services (e.g., Network Infrastructure, Managed Services).
To communicate with you, respond to inquiries, and provide customer support.
To manage accounts and fulfill our contractual obligations.
To improve our website, services, and marketing efforts.To send promotional emails about new solutions, and other updates, where you have consented to receive them.
To ensure the security of our systems and services.
SmartStream Technologies Limited values your trust. We do not sell, trade, or otherwise transfer your Personal Information to outside parties except in the following limited circumstances:
With Your Consent: We will share information with third parties when we have your explicit consent.
Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., technology partners like Cisco, Microsoft, VMware), provided that these parties agree to keep this information confidential.
Legal Obligations: We may disclose information where required by law, subpoena, or other legal process.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.
We implement a variety of security measures, including the cybersecurity principles we offer our clients, to maintain the safety of your personal information. These include secure networks, encryption, access controls, and physical security measures aligned with our Physical Security and Data Center solutions. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
In the course of providing our services (including Consultancy, IT Audit, and Project Management), SmartStream Technologies and our employees acknowledge that we may have access to proprietary, sensitive, or confidential information belonging to our clients. We commit to:
Holding all such information in strict confidence.
Using such information only for the purpose of providing the agreed-upon services.
Not disclosing such information to any third party without the client’s prior written consent, except as required by law.
Implementing and maintaining reasonable security procedures to protect such information.
We may update this Privacy and Confidentiality Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
If you have any questions about this Privacy and Confidentiality Policy, please contact us at:
SmartStream Technologies Limited
Yogicorp Building 4th Floor, Commercial Street, Industrial Area
P.O Box 23324-00604, Westlands-Nairobi, Kenya
Phone: +254-20-440 0188, 0733 224 477, 0733 717 935
Email: info@smartstream-tech.co.ke
Website: www.smartstream-tech.co.ke
Smartstream Technologies Limited is a is a leading IT infrastructure solutions
provider dedicated to helping businesses build, manage, and secure their IT
environments efficiently.
Send mail: info@smartstream-tech.co.ke
Call us: +254 117 440 018
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